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Allowing myself to think outside the box

I was managing a retail store in London when I was about 20. The two directors came in to talk to me and asked what I had done to increase sales or improve the business. I had little to say, as I hadn't done anything special or made great changes. In fact I hadn't even thought about the idea of doing something different to help the business. It hit me then that I actually could make changes and be more assertive...